When talking to your mechanic or service representative, there are many things one should never say. As sad as it is, certain questions and requests can trigger multiple price gouging tactics from your service center. Below is a list of ten statements in random order. The term “mechanic” can be changed to “technician”, “service representative”, “service advisor”, “owner”, “service manager” or anyone you deal with when servicing your vehicle.
1) Do I need a tune-up?
This innocent question seeks to ensure that your vehicle is up to date with its maintenance. However, he reveals that he knows nothing about car maintenance and can therefore be “easily” taken advantage of.
What your mechanic is thinking: Putty in my hands!
Instead: Ask what services are due for your vehicle given its age and mileage according to your manufacturer’s guidelines. Also visit the maintenance link at the end of this article for an overview of current maintenance needs.
2) Do I need tires?
Essentially, what you are asking is whether or not your tires are safe, and wear normally given the current mileage.
What your mechanic is thinking: Cha Ching!
Instead: Have your tires checked to make sure they are “using normally given current mileage.” Tread depth measurements and any other notable conditions such as cupping, abnormal wear, sidewall damage, bubbles, dry rot (cracks or splits in the rubber) and any other relevant information should be provided to you.
3) i’m taking a trip.
This comment is a security issue. It’s great that you’re traveling, having a good time, but your mechanic doesn’t need to know.
What your mechanic is thinking: This guy is nervous because his car is making the trip. I can sell you anything! You may even see a reflection of $$$$ the signs shine in his eyes.
Instead: tell your mechanic to make sure your vehicle is in good condition. You want to make sure that it is “working as designed”. If you’re following a factory maintenance schedule with a decent service center, they should keep you up to date with the condition and needs of your vehicle. If not, find another store.
4) My son is going to college.
Congratulations, but your mechanic doesn’t need to know this either. His concern is the integrity of his vehicle to protect his son.
What your mechanic is thinking: Daddy can pay the college bill… Cha-Ching!
Instead: Have your vehicle checked to determine that it is in good running condition, as you would like to keep it for a few years (hopefully four). Request a list of everything your vehicle may need in order of priority, safety being the most important factor.
5) I know it’s probably a bad thing..
It will be bad right. The service industry is extremely negative. Don’t add to it!
What your mechanic is thinking: Bad for you, anyway.
Instead: keep a positive attitude. If you’re frustrated or nervous about the expense, say so. In truth, most repairs are simple. If not, find another store or get another car.
6) Take all the time you need. I just want it to work out.
You are clearly patient and probably a perfectionist, which is fine. Aim…
What your mechanic is thinking: I collect all the money I need! I collect all the money I want!
Instead: try saying, “I’m picky about my car and would like to get it fixed right the first time. Please do your best to get my vehicle in the hands of the most qualified technician to address my concerns. And please keep me up to date with your progress and any additional cost”.
7) just do whatever.
Either you really don’t care or money is not an issue.
What your mechanic is thinking: Charge whatever!
Instead: Take a moment and say, “Perform all services only in accordance with the manufacturer’s guidelines. If my vehicle needs further repairs, please notify me in advance with a breakdown of costs.”
8) I am going to take a trip to Europe; Please leave my car at the Ritz-Carlton when you’re done.
Returns are a common request, although Europe and the Ritz are not as common.
What your mechanic is thinking: Actually, in this case, he’s probably singing…I’m in the money… I’m in the money…
Instead: ask for the services you’d like to receive while you’re away, but then provide a contact number to be notified about “any” additional services, recommendations and costs.
9) Just fix it.
This request typically reflects someone who doesn’t have the time or patience to worry about the details and wants to get their vehicle back as quickly as possible.
What your mechanic is thinking: No Problemo… Lots of Money!
Instead: Remember that the devil is in the details. Request to be notified of any additional costs to prove that your wallet is not free.
10) Do you want my credit card now?
The motive here may be convenience and efficiency.
What your mechanic is thinking: No problem to pay! No problem loading!
Instead: request to be informed of any costs that exceed what you agreed to at the time of your appointment. pay later. You always pay later.
All of the above comments, requests and questions, while innocent, are leveraged daily in the auto service industry. These statements “reveal your hand.” You may have a long and trusted relationship with your service center, but for God’s sake, save your cards!
there is a lot of truth in humour.
The truth hurts a little.
The truth EMPOWERS.