With the use of cost-effective messaging software, even a small or medium-sized courier company can compete with the standard of service set by larger companies, and the cost of upgrading their system is not that great, so there really is no excuse. so as not to update your company. old manual system into a software-driven automated track and trace system.
Gone are the days of waybills and manifestos piling up everywhere. No more clutter in your courier company’s offices, because specialized courier software now allows you to run a tight ship; with online tracking so that both you and your customers are up to date with all your deliveries. The system also provides for automated dispatch communication and archiving of waybills, POD documents, various spreadsheets, and other important documentation on your computer network, facilitating access and making the office environment more efficient.
Even small courier companies can now operate with effective systems, bringing them closer to the service capabilities of large players in the courier business. The idea is to get a courier company software to eliminate as many physical tasks as possible.
In the past, customers called and the dispatcher had to write down the order and call a driver to pick it up, and then the package was fixed manually. This process is revolutionized with a specialized software package. With the right software, your computer can take care of all of these steps, calculating the most efficient options regarding driver assignment and delivery route tracking.
Shipping is now a breeze as the computer identifies the best driver choice for a particular delivery taking into account your location and the location of the delivery. Mobile phone text messages are used to communicate delivery information and waybill, as well as POD scans allow easy tracking and storage of information. Cell phone messaging turns out to be extremely cost effective and efficient, saving money and time compared to tedious phone calls trying to find drivers on the road.
The cost of switching to an automated system may seem high at first, but the long-term savings and simplification of the messaging process will show a great return on your messaging software investment. When it comes to courier companies, customers can be fickle, jumping to another courier for the smallest price difference, but at the end of the day it is a fast and efficient service that wins customer loyalty in the long run. With the right package tracking software for your courier company, you will be able to provide your customers with a more reliable service, and by doing so, you will be able to gain more customers and offer a more profitable courier service to your customers.
Indeed, when your courier company switches to an automated system, it puts the customer in touch with the delivery process. Specialized software enables the customer to make delivery requests online and also track the progress of the package. This means that while the software makes the business more efficient, it also keeps you on your toes, as the customer can see exactly how their deliveries are progressing. However, this should serve as motivation, and with the time dispatchers save, there may be more time spent training drivers to develop greater efficiencies in the overall delivery process.
The features provided by a decent messaging software system should include:
o An interactive collection control system via SMS / text messages.
o Capture of individual delivery note or bulk import from a spreadsheet.
o Consolidation of shipping guides in manifests for shipping line transportation to the same destination centers.
o Consolidation of route sheets into travel sheets for delivery by drivers.
o Generation and printing of invoices for the selected delivery note date period and specific clients.
o Assignment of receipts and credit notes up to the level of invoice or individual delivery note.
o Detailed customer statements including full payment allocation details and age analysis.
o Margin calculations by delivery note, customer, period, sales representative, etc.
o Pre-printing of delivery note for customers and for bulk distributions.
o Package tracking by barcode scanning and barcode label printing.
o Integrated scanning of proof of delivery images and linking to waybill details.
o Automatic sending by fax or email of the details of the delivery receipt.
o Export of all reports in the most popular formats, including Adobe Acrobat, Excel, etc.
o Instant sending of all reports by email.
o Flexible configuration of multiple branches, using batch transfers or live connections.
o Electronic transfer of manifest and POD information